Crisis Management

Our crisis management practice is central, because we at ERWWPR believe that:

• our responsibility is to support our clients, not only in good times, but in the most difficult situations as well
• our mission is to protect our client’s image
• effective communication means more than just preserving reputation; it is also about ensuring that a company can enjoy sustainable growth.

Above all, any crisis involves Mass Emotion.

Whatever generated the crisis in the first place, the crucial issue is how the company responds. That response can either amplify or reduce the mass emotion involved.
The consultants who make up our crisis team all boast extensive prior experience in influence communication, so they are uniquely qualified to help companies understand how such mass emotion works—and how to manage it.

The early stages of a crisis are decisive. Too often, a company wastes time wondering whether it should dodge the crisis or boldly confront it, and this lack of response winds up fueling mass emotion. Our organization is structured to save our clients time right from the outset.

• we conduct a comprehensive analysis to identify the systemic influence of the various stakeholders on the crisis
• our integrated organization includes consulting, press relations, lobbying & influence communications, and political & media monitoring
• our international hotline operates 24/7.

When clients have the feeling that everything is falling apart, we offer them tailored, fully secure solutions—wherever, whenever, whatever.

Contact

Antoine Calendrier
Global Practice Leader
antoine.calendrier@eurorscg.fr